Refund policy

Returns, Exchanges & Refunds

 

Because many of our items are made-to-order and custom, all sales are final. We do not offer returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact us right away using the Contact Us form on our website or by emailing info@sayredesignco.shop with photo proof. Once reviewed, we will issue a replacement or store credit (valid for 30 days) when applicable. All claims are handled on a case-by-case basis.

Please note that Sayre Design Co. is not responsible for stolen packages, missing packages, or items marked as “Delivered” by the shipping carrier.

Shipping Protection

If your order arrived damaged, please include photos of the item(s) and packaging.

Packages marked Delivered by USPS or UPS must be addressed directly with the carrier, as we cannot be held responsible for stolen packages.

Damages & Order Issues

We ask that you inspect your order immediately upon arrival. If you believe you received a defective, damaged, or incorrect item, please email us so we can review the issue and work toward a resolution.

Non-Returnable Items

 

All products sold by Sayre Design Co. are non-returnable unless fault of Sayre Design Co.

 

 

 

Exchanges

 

We do not offer exchanges at this time.

 

 

 

Refund Policy

 

Refunds are not available on items unless the error is due to Sayre Design Co., such as:

• Spelling errors on custom text

• Incorrect colors

• Order mix-ups

Any item approved for refund must be returned in new, unused condition before a refund is issued.

We are unable to send replacements for incorrect items until the original item(s) are returned to us in new condition.

All refunds are issued at the sole discretion of Sayre Design Co. and must meet the criteria outlined above.